Frequently Asked Questions
General
We do our best to fulfill and ship orders out within 10 business days, sometimes sooner. Please note that turnaround time maybe longer during holidays and can also depend on current schedule.
We do not accept returns or exchanges, all sales are final. If you have an issue with your order please reach out to us directly.
Please fill out the form in the contact us section on our website or send us an email at craftedthestore@gmail.com
Custom Items
Yes, please reach out to us and we would be happy to work with you on a custom piece. Please note, a design fee may apply depending on the complexity of the item and or design.
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
Shipping
We do not ofer International shipping currently.
Boards
Each engraving will vary depending on the actual wood the board is made out of. Each board will engrave differently even if it’s made from the same wood specimen.
Yes, we use a food safe oil to protect the boards.
No, please only hand wash boards with warm water and a sponge using soap. Hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.
Care instructions will also come with your board.
Hi, I'm Tara Biek-Robison!
I love creating unique items for my clients. I enjoy listening to your ideas and vision and shaping those ideas into a project that will make your eyes sparkle.
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