Refund policy

We want you to love what you buy from CRAFTED the Store. If something isn't right, please reach out and we'll do our best to make it right.

Ready-made items

You can return ready-made (non-personalized) items within 30 days of receiving them. Items must be unused, in the condition you received them and in their original packaging. Please keep your receipt or order number as proof of purchase.

To start a return, email us at craftedthestore@gmail.com or bring the item to the shop during store hours. If you're returning by mail, please contact us first so we can tell you where to send it. Items sent back without asking us first can't be accepted.

Personalized and custom items

Because personalized and custom pieces are designed and made just for you, they can't be returned or exchanged unless they arrive damaged or defective, or we made a mistake. Before we make a custom piece, we'll confirm the details with you (names, dates, spelling and design), so please look those over carefully.

Damaged, defective or wrong items

Please look over your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery and include a photo. We'll make it right with a replacement, a remake or a refund.

Items that can't be returned

  • Personalized and custom items (except as described above)
  • Gift cards
  • Sale or clearance items

Exchanges

The quickest way to get something different is to return the item you have and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take some time to post the refund. If more than 10 business days have passed since we approved your refund, please contact us.

Shipping costs aren't refundable unless the return is because of our mistake or a damaged or defective item.

Questions

CRAFTED the Store
Harbour Bay Plaza
3766 SE Ocean Blvd
Stuart, FL 34996
Call or text: 772-486-3684
Email: craftedthestore@gmail.com