Shipping policy

Where we ship

We ship within the United States and internationally. Every piece is made and packed at our shop in Stuart, Florida.

Shipping costs

Shipping is calculated at checkout based on your order and where it's going.

Free shipping on U.S. orders of $100 or more, before taxes. Heavy and oversized items aren't included in free shipping, and their shipping cost will be shown at checkout.

When your order ships

Ready-made items usually ship within 1 to 3 business days. Personalized and custom items are made to order, so they take longer. We'll give you a timeline when we confirm your design. Business and bulk orders usually take about a week, and rush orders are available by request.

Once your order ships, you'll get an email with tracking information.

Holiday orders

During the holidays, we post cutoff dates for custom orders on our website. Please order early. We can't control carrier delays once a package leaves our shop.

Pickup and local delivery

Local to the Treasure Coast? You're welcome to pick up your order at the shop in Harbour Bay Plaza during store hours. We'll let you know when it's ready. Ask us about local delivery when you place your order.

International orders

International shipping rates are calculated at checkout. Customs duties, taxes and fees charged by the destination country are the buyer's responsibility and aren't included in our prices or shipping costs. Delivery times vary by country and customs.

Lost, late or damaged packages

Please double-check your shipping address at checkout. We aren't responsible for orders sent to an address entered incorrectly. If your package arrives damaged, or tracking shows it was delivered but you didn't receive it, contact us within 7 days and we'll help sort it out with the carrier.

Questions

CRAFTED the Store
Harbour Bay Plaza
3766 SE Ocean Blvd
Stuart, FL 34996
Call or text: 772-486-3684
Email: craftedthestore@gmail.com